Our monitoring system has alerted us to an issue with a node in our Dallas facility. Please stand by for further updates as our engineers investigate.
We apologize for any inconvenience this may cause.
============
06/29/2020 02:19AM EST Update
Our engineers have identified a physical (hardware issue) with the backend node requiring a rebuild of the server. Our engineers are beginning the restore from backups we have on site that is included in your monthly plan pricing.
We greatly apologize for any inconvenience this has caused thus far. We will keep you updated as we make progress in the restore. If you are affected by this, we will apply credit to your account as per our SLA.
============
06/29/2020 10:56AM EST Update
We are nearly 50% complete with the server restoration on the affected node. The remaining server will be online shortly.
We greatly appreciate your continue patience in this matter.
============
06/29/2020 09:32PM EST Update
All servers have been restored and are online.
We greatly appreciate your continue patience during the issue. Please contact our support team for any questions or concerns.