We are running maintenance behind the scenes during this period - see Affected Components for list of services that will be impacted by this maintenance. During this time, we expect some disruption to service. We will keep you updated as things progress.
Description of Work
We will be performing an emergency reboot of our Miami Colohouse switch.
Time and Date
[]: # (Provide the start and finish time and date for the works - this makes it clear to the person reading the notice. Format: {12 hr time}{am/pm} {time zone} {Long Date - 12 May 2023})
- Start: 07:00pm EST 03 December 2025
- Finish: 07:15pm EST 03 December 2025
Location
[]: # (Is the work at a particular location, if not applicable you can delete this section.)
Miami
Anticipated Impact
[]: # (Loss of access, slowness in connectivity, lost packets, unavailable service - make sure to describe the impact thoroughly.)
Connectivity for customers with InterNAP IP addresses will be impacted during the reboot, this is expected to take 5-10 minutes.
Customers who are using ARIN IP addresses (162.252.170.x and 162.252.171.x) will not be impacted by this.
We apologise for any inconvenience this may cause.
Should you require further information, please contact us via our customer portal.
